Ordering
Our shopping cart is fully secure.
Please refer to our Privacy and Security
information.
Please proofread carefully before
submitting your order. You are responsible for the copy you send to
us. Please check names and addresses carefully. Verify all
information is complete and accurate before submitting your order.
We will print exactly what you specify. Our web ordering system is
automated. We are not able to screen or check individual orders
until they are submitted via the shopping cart.
Computer monitors display colors
differently. The actual color of our products and inks may be
slightly different from that which is displayed on your monitor.
To reduce waste, we do not print
samples.
Ordering Methods
There are four ways to place an order:
WEBSITE
You can order securely on-line 24 hours a day, 7 days a week.
MAIL
You can print and complete the
offline order
form and mail it with your check (payable to Label Your Stuff)
or credit card details to:
LabelYourStuff, LLC
6551 S
Revere Parkway
Suite 205,
Centennial, CO 80111
PHONE
If you have a credit card, phone in your order on:
1.888.777.4994.
FAX
You can fax your order form through on:
1.800.873.3060.
How do I know my order has been
placed?
You will receive an initial e-mail confirmation when we receive your
order and another email when the order is shipped, provided you
choose the option "Email me a copy of my order" during checkout. If you have any
questions about your order, please e-mail us
or
call 1.888.777.4994 for assistance.
Order Customization
Can I
choose the color of my labels?
Our stick-on
labels are available in 5 solid color choices and 5 text color
choices - listed on each product page.
Our iron-on labels are only available in white with black text.
Is there a choice of fonts?
No. We use Arial for the iron-on labels
and Cafeteria Bold for the stick-on labels.
If I choose an icon, where will it
appear?
The icon is positioned to the left of the
text. We cannot put an icon on our shoe labels.
How will my labels look?
We always layout your labels so that the
text is centered vertically and horizontally. If you have
chosen an icon then the text will be offset slightly to the right to
allow for the icon on the left.
Whilst we endeavor to always layout your labels in
accordance with your order, we do reserve the right to arrange the
layout in the most effective or pleasing manner.
Payment
Options
We accept American Express,
MasterCard and Visa credit cards. The security of your
account numbers is assured. See our Privacy and Security
information.
All prices and payments are in US
dollars.
Colorado orders will
include sales tax. This will be added to the total of your order.
Manufacturing Time
Each personalized order is
individually handcrafted by our trained staff. Please allow us the
adequate production time needed to produce your order with the
highest quality standards.
Orders are usually manufactured and shipped within 3-4 business days
of receiving your order and depending on the shipping chosen - refer
to our Shipping page for more
information. The time required will vary dependent upon the volume
of work we have at any given time.
Order Early: All orders are
manufactured as quickly as possible, but heavy work volumes that
occur from time to time may cause delays.
Shipping
Information
We ship your order via UPS* only.
Standard delivery generally requires several days for your order to
reach its destination from Colorado. See our
shipping page for more information on
estimated delivery times.
Shipping and Handling (S&H) will be
added to the total of your order. What you pay for S&H is very close
to our actual cost, in fact, on most UPS Ground orders we lose
money. Unlike many of our competitors, we do not design our shipping
rates to be profit centers. Shipment to multiple addresses is
not available at this time.
We ship to all addresses in the
United States, including Alaska, Hawaii, Puerto Rico, Virgin
Islands (*these latter destinations by Priority Mail
only). We're sorry, we are not able to ship orders to international
addresses.
UPS cannot deliver to Post Office
boxes. Please provide us with a physical street address for this
carrier.
For safety and security, it is
advantageous to ship your order to a commercial address. Carriers
sometimes leave packages unattended, or with a neighbor, if no one
is home when delivery is attempted. These packages can be lost,
forgotten or even stolen. We are not responsible for the loss of
your order by failed delivery. We will assist you in filing a claim
with the carrier, but in no case shall we issue a refund or free
replacement for an order where the carrier can provide delivery
confirmation. Nearly all our shipments can be tracked from our
manufacturing facility to the delivery address. For your security,
we suggest you specify a commercial address, if possible, for
delivery during normal working hours.
Changes or Cancellations
Your order begins processing
automatically as soon as it is submitted. If possible, we will
accommodate your request to change or cancel your order. If your
order has already been printed or personalized, changes or
cancellations will not be made. You will be charged for the original
order
To avoid change or cancellation
fees, please check your order carefully prior to submitting it.
To request an order
be changed or cancelled, contact our customer service department
using contact information found on this web site.
Problems With Your Order
Damage: If, upon receipt,
you find that your order is not as it should be, please contact our
customer service department immediately, using the contact
information provided on this web site. Any damage must be reported
within ten (10) days of delivery. No allowances or credits will be
given after this period.
Returns/Refunds: We proudly stand
behind all our products. We are not happy unless you are completely
satisfied. You may return non-personalized items for refund, credit,
or replacement, within 30 days of receiving your order.
Personalized items where we have made no error, cannot be
returned. If we make an error in manufacturing your personalized
item, we will happily replace it, or issue a full refund for that
item. Errors in personalized items must be reported to our Customer
Service Department within thirty (30) days of receiving your order.
We are not responsible for errors in your original copy or print
instructions.
Before
returning any item, contact our Customer Service Department and
provide complete details about the item(s) you wish to return.
Items being
returned must be in their original packaging. Shipping charges are refundable
ONLY if we made an error in the original order.
Returns should be shipped to:
Customer Service Dept.
LabelYourStuff LLC
6551 S Revere Parkway
Suite 205,
Centennial, CO 80111
Privacy
LabelYourStuff LLC is strongly committed to protecting the privacy of
its customers. Your information is never shared with any third party and
credit card information is only kept on file for the duration of
your order process.
If you have questions or concerns regarding this statement, please
contact .
Information Collection and
Use - LabelYourStuff LLC is the sole owner of the information collected on
www.labelyourstuff.com.
Information collected
is used to respond to customers' requests. We may also occasionally use this information to provide you with
information we believe will be of interest to you. None of your details
will be shared, rented, sold or in any way provided to any other party.
Opt-out - Any promotional emails will include an “opt-out” clause, providing instructions on how to
have your email address removed from future marketing communications.
Users who no longer wish to receive promotional communications may also opt-out
of receiving these communications by sending an email to
Iron-on/Sew-in Label Information
How do I apply my
iron-on labels?
Pre-heat iron to
COTTON. Do NOT USE STEAM Setting. Wait until the iron gets hot.
Apply labels to CLEAN, thoroughly DRY garments only.
(Labels applied to
soiled or damp garments will not adhere properly).
Cover the label with a THIN, DRY pressing cloth or handkerchief.
FIRMLY press heated iron on pressing cloth for 10 SECONDS.
Verify your
application time and iron temperature. Allow the garment and label
to cool to room temperature. Try to peel the label off with your
fingernail, if it peels, your iron is not hot enough. Try ironing
the fabric to heat it up, then follow the above instructions.
Do not wash or dry
label for 24 hours. DO NOT IRON OVER LABEL ONCE APPLIED.
How do I apply my
sew-in labels?
We suggest you
place several small stitches at each end of the smaller labels - the
larger labels may have enough room for you to sew all around.
Please let us know if you intend to sew in your labels (make a
comment in the special instructions area during checkout), so we can
be sure to leave sufficient space for stitching.
Click here to see a
diagram which suggests the best placement of iron-on sew-in labels.
My iron-on labels
have come off in the wash. Why?
Our iron-on labels are guaranteed to stay on through the washer and
dryer if they are applied correctly. We cannot stress enough
that the instructions enclosed with every set of labels must be
followed. We have tried and tested this product ourselves with our
family’s clothes and none of our labels have ever come off.
Can I remove my
iron-on labels?
Although our iron-on labels
are designed NOT to be removed, if you have a need to remove them,
then we suggest you try the following.
Cover the label
with a THIN, DRY pressing cloth or handkerchief, and using the
hottest heat setting that your garment will withstand, apply heat
for 10-15 seconds. Immediately, before the label cools, try to
lift the edge of the label with your fingernail. Continue
heating and peeling the label from your garment. Be careful
not to burn yourself or the garment. We take no responsibility
for the success or failure in removing the label.
How
do I apply my stick-on labels?
-
Just peel the label
from the backing paper and apply label to any hard, smooth, clean,
dry surface, where required.
-
Please leave label
to adhere for 24 hours before placing in the dishwasher or
microwave.
-
Shoe labels are placed in the base (heel) of the shoe in the are
under where your heel would press.
How
do I apply my shoe labels?
-
First place the
clear overlay on the shoe label (whilst it's still on the backing
paper).
-
Then, peel the shoe
label (together with it's overlay) from the backing paper and place
the label in the heel of the shoe - press in firmly.
My stick-ons are not staying
on. Why?
Our Stick-ons are guaranteed to stay on almost any clean, dry,
smooth surface. We say “almost” because plastics are made in many
different ways and we are unable to test them on everything. If you
find that rare item onto which our stick-ons will not adhere but you
have no problem with other items it is probably to do with that
particular type of plastic. Our stick-ons are guaranteed to
stay on through normal everyday use in temperatures ranging between
-40°F to 302°F.
Why have some of my stick-ons smeared?
We know that our stick-on labels will stick to almost anything and
stay looking as good as new through the dishwasher, the microwave
and even in the pool. However we have found that some sun
screens can smear the print.
Is there a limit to the number of
letters on a label?
In order to ensure that your details are clearly legible, we limit the number of characters per line
as follows:
Iron-on Labels - 20 characters per line
Mini
- 14 characters per line
Standard & Shoe stick-on labels - 15 characters per line
Design Your
Own Stick-on labels - 25 characters per line
Please note that whilst we endeavor to always layout your labels in
accordance with your order, we do reserve the right to arrange the
layout in the most effective or pleasing manner.
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