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 How to Place an Order |
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Shipping
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About Fundraising |
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Iron-on/Sew-in Label Information |
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Stick-on
Label Information |
How do I place an order?
There are four ways to place an order:: WEBSITE
You can order securely on-line 24 hours a day, 7 days a week.
You can print and complete the offline order form and mail it with your check (payable to Label Your Stuff) or credit card details to:LabelYourStuff , LLC
6868 N Hillridge Place,
Parker, CO 80134' PHONE
If you have a credit card, phone in your order on: 1.888.777.4994.FAX
You can fax your order form through on: 303.845.9778.How do I know my order has been placed?
You will receive an initial e-mail confirmation when we receive your order and another email when the order is shipped, provided you choose the option "Email me a copy of my order" during checkout. If you have any questions about your order, please e-mail us or call 1.888.777.4994 for assistance.What is your return policy?
See our Guarantee clause on our Policy page for details.Can I cancel my order?
Unfortunately due to the personalized nature of our products you cannot cancel your order once it has been processed. However, if our labels fail to meet our advertised claims, you may return them in accordance with our guarantee policy.
Can I choose the color of my labels?
Our stick-on labels are available in 7 color choices - listed on each product page. Our iron-on labels are only available in white with black text. Our stick-on colored labels have white text, or black text for white stick-ons.Is there a choice of fonts?
No. We use Arial for the iron-on labels and One Stroke Script for the stick-on labels.If I choose an icon, where will it appear?
The icon is positioned to the left of the text. We cannot put an icon on our shoe labels.How will my labels look?
We always layout your labels so that the text is centered vertically and horizontally. If you have chosen an icon then the text will be offset slightly to the right to allow for the icon on the left. Whilst we endeavor to always layout your labels in accordance with your order, we do reserve the right to arrange the layout in the most effective or pleasing manner.
What are my payment options?
We accept personal checks, money orders, Visa, MasterCard and American Express.When is my credit card charged?
Due to our products requiring personalization, your credit card will be charged before your order is produced.
How long does it take for my order to be processed and shipped?
Orders are prioritized depending on the shipping method selected.
UPS Next Day and 2nd Day (are shipped within 48 hours) and will be given first priority. Priority Mail/Express Mail for HI, PR etc (are shipped within 2-3 business days).
UPS Ground (are shipped within 3-4 business days).
How long will it take to receive my order?
UPS Ground - processing time + transit time (up to 5 days).
Priority Mail/UPS 2nd Day - processing time + transit time (2-4 days).
Express Mail/UPS Next Day - processing time + transit time (1-2 days).
Orders to Canadian addresses are dispatched via US First Class Mail (estimated 10-12 days)
Please note that these delivery times are estimates only. We have no control over shipments once they leave us, and cannot be held responsible for any delays. Click here to see the Shipping Rate Table.
Can I send labels to multiple "ship to" addresses?
At this time, we can only accommodate one "ship to" address per online order. If you wish to send labels to multiple addresses, you will have to create multiple orders.
Do I have to pay sales tax?
LabelYourStuff is located in Colorado and we are therefore required by state law to collect sales tax on orders shipped to a Colorado resident.
Does LabelYourStuff have fundraising programs?
Many schools and similar organizations raise funds simply by distributing the order forms. We send all orders direct to the customer and the fundraising group receives 10% commission. Please see our Fundraising section for more information.
Iron-on/Sew-in Label Information
How do I apply my iron-on labels?
Pre-heat iron to COTTON. Do NOT USE STEAM Setting. Wait until the iron gets hot.
Apply labels to CLEAN, thoroughly DRY garments only. (Labels applied to soiled or damp garments will not adhere properly).
Cover the label with a THIN, DRY pressing cloth or handkerchief.
FIRMLY press heated iron on pressing cloth for 10 SECONDS.Verify your application time and iron temperature. Allow the garment and label to cool to room temperature. Try to peel the label off with your fingernail, if it peels, your iron is not hot enough. Try ironing the fabric to heat it up, then follow the above instructions.
Do not wash or dry label for 24 hours. DO NOT IRON OVER LABEL ONCE APPLIED.
How do I apply my sew-in labels?
We suggest you place several small stitches at each end of the smaller labels - the larger labels may have enough room for you to sew all around. Please let us know if you intend to sew in your labels (make a comment in the special instructions area during checkout), so we can be sure to leave sufficient space for stitching. Click here to see a diagram which suggests the best placement of iron-on sew-in labels.
My iron-on labels have come off in the wash. Why?
Our iron-on labels are guaranteed to stay on through the washer and dryer if they are applied correctly. We cannot stress enough that the instructions enclosed with every set of labels must be followed. We have tried and tested this product ourselves with our family’s clothes and none of our labels have ever come off.Can I remove my iron-on labels?
Although our iron-on labels are designed NOT to be removed, if you have a need to remove them, then we suggest you try the following. Cover the label with a THIN, DRY pressing cloth or handkerchief, and using the hottest heat setting that your garment will withstand, apply heat for 10-15 seconds. Immediately, before the label cools, try to lift the edge of the label with your fingernail. Continue heating and peeling the label from your garment. Be careful not to burn yourself or the garment. We take no responsibility for the success or failure in removing the label.Stick-on Label Information
How do I apply my stick-on labels?
Just peel the label from the backing paper and apply label to any hard, smooth, clean, dry surface, where required.
Please leave label to adhere for 24 hours before placing in the dishwasher or microwave.
Shoe labels are placed in the base (heel) of the shoe in the are under where your heel would press.
How do I apply my shoe labels?
First place the clear overlay on the shoe label (whilst it's still on the backing paper).
Then, peel the shoe label (together with it's overlay) from the backing paper and place the label in the heel of the shoe - press in firmly.
My stick-ons are not staying on. Why?
Our Stick-ons are guaranteed to stay on almost any clean, dry, smooth surface. We say “almost” because plastics are made in many different ways and we are unable to test them on everything. If you find that rare item onto which our stick-ons will not adhere but you have no problem with other items it is probably to do with that particular type of plastic. Our stick-ons are guaranteed to stay on through normal everyday use in temperatures ranging between -40°F to 302°F.
Why have some of my stick-ons smeared?
We know that our stick-on labels will stick to almost anything and stay looking as good as new through the dishwasher, the microwave and even in the pool. However we have found that some sun screens can smear the print.Is there a limit to the number of letters on a label?
In order to ensure that your details are clearly legible, we limit the number of characters per line as follows:
Iron-on Labels - 20 characters per line
Mini - 14 characters per line
Standard & Shoe stick-on labels - 15 characters per line
Design Your Own Stick-on labels - 25 characters per line
Please note that whilst we endeavor to always layout your labels in accordance with your order, we do reserve the right to arrange the layout in the most effective or pleasing manner.
© Copyright LabelYourStuff, LLC 2003
